Conflict Resolution and Complaint Handling

Conflict Resolution and Complaint Handling

Course Aim
To raise awareness of potential situations where conflict may arise and to give confidence in handling situations where conflict has arisen.
To help give patients who make a complaint a helpful response at the appropriate time


Objectives: - By the end of the training delegates will:-
• Understand how to deal, easily, face to face, with a complaining customer
• Be able to stay calm and find the best resolution to a complaint
• Know how to feel OK about and learn from complaints
• Start to develop an effective protocol for dealing with complaints


Course structure
This course provides 3 hours of verifiable CPD. The course will comprise of group and individual work supported by our tutors
Certificates will be issued on the day of attendance


Course venue
Unit 20 Capital Business Park, Parkway, Cardiff, CF3 2PY
Course date and times – these dates are run regularly throughout the year.


Reserve your place
Please complete and return your application form to reserve your place.
Contact us for further information:
Telephone - 02920 837 433


Tooth Fairies now offer a comprehensive range of dental specific courses for further details please visit the website or contact us for further details