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Conflict Resolution and Complaints


Course Description

CPD Hours:

Course Aim

To raise awareness of potential situations where conflict may arise and to give confidence in handling situations where conflict has arisen. To help give patients who make a complaint a helpful response at the appropriate time

Objectives: - By the end of the training delegates will: -

  • Understand how to deal, easily, face to face, with a complaining customer
  • Be able to stay calm and find the best resolution to a complaint
  • Know how to feel OK about and learn from complaints
  • Start to develop an effective protocol for dealing with complaints

Course structure

This course provides 3 hours of verifiable CPD. The course will comprise of group and individual work supported by our tutors.

Certificates will be issued on successful completion

Course In-House Training Session Request Form

Course Required
Practice Information
Name GDC Number Operations
Size/dimensions of room adequate for numbers?
Is there a plain wall to project onto?
Is seating adequate for seeing this wall for the whole session for all learners?